Claims Handling Made Simpler

Insurance

In the after math of the vicious storms that rocked Johannesburg and Durban this week, Insurance Brokers, insurers, assessors and claims handlers are going to be working at full tilt to assist in processing claims quickly and efficiently.

In chatting with friends and clients in this sector yesterday, the calls for insurance assistance were coming in from the south of Durban before the north of Durban had been hit by the storm. Submerged vehicles and flooded homes were the immediate calls for help.

But today even more calls and claims will start to come through as business and home owners assess the damage.

In times like these Insurance Brokers need the right solutions in place to ensure visibility on every claim coming in. Whether you have the mandate to settle claims or are just acting as a “post office” between the client and the Insurance House, insurance brokers need to manage the claim case.

Our solutions give this visibility to an insurance broker, providing them with a case management solution that gives them the ability to create a claims case against a policy, save content to the claim, and manage the process through workflow. Let’s not forget automatically feeding back to the policy holder via SMS on the status of the claim if they need.

Learn more today by contacting one of our consultants … Email infor@vmcs.co.za

HR & The Black Hole

By Vanessa Miller

hr new

I have had the privilege of working with many organizations around South Africa and over the years have been called in to assist a number of HR departments.

As you can probably guess, HR is a typical paper intensive department, with lots of documents, files, processes and information.  The business and teams the HR departments serve are very different, from telecoms, insurance, manufacturing, to retail. You name it every  business has people; every business has some need of managing the information documents and processes associated with their people.

But one thing many HR departments seem to have in common, is the Black Hole.

That hole which seems to swallow up a specific document about an individual, at the most inappropriate time.

From missing employment contracts, copies of ID’s or even evidence of a disciplinary matter, this information seems to disappear from time to time into an abyss, the twilight zone or a black hole.

Corporate  and large companies are all coming up with audit findings, and they all seem to have the same theme :

  • Missing Employee records.
  • Missing critical documents within an Employees File.
  • Uncontrolled access to Employee documents.
  • Haphazard processes surrounding HR functions.

So what corrective action do companies put in place to mitigate the risk of an audit finding continuing year on year?

Well there are a couple of options, but the most important one is to get your processes sorted and then align yourself with an intelligent solution that is proven to work in this space.

Let us help you seal the black hole within your HR department before it is too late!

Working From Home With M-Files.

working from home with M-FilesSo let’s face it, when you hit forty most of us are trying to figure out how we can work smarter, spend more time with the kiddo’s and hubby…of course, and ensure the working world still ticks over without us constantly having to sit at the brown desk, in the office.

We have all heard about the virtual world and being able to work remotely from home, but what do we need to have in place in South Africa, to make this scary concept of working remotely come to life?

First and foremost, make sure you have a decent internet connection, because let’s face it, NO INTERNET SUCKS! Not being able to connect to the office, when you are trying to work from home is not going to get you very far. You will be called back to the office before you can say, “IT HELP ME!”

Ok, so you now have connectivity sorted out, the next items you will require are some tools… Email is a given… but if your business does not have M-Files, then I hate to say it, working from home is still going to be a figment of your imagination.

M-Files provides a business with the ability to manage all content, information and process. So it does not matter where you are working from, be it your family swimming pool, caravanning in the Drakensberg or taking in the view from the top of Table Mountain,  you will be able to access your content virtually from documents, emails, drawings, specifications, contracts, you name it.. Update them as you need with version control, share them securely, or participate in a workflow or two, even digital signing is an option, and don’t forget this could be from a computer, mobile phone or tablet.

So as we settle into the Easter school holidays here in South Africa, remember, it is up to you to introduce the concept of M-Files to your business. During your next holiday you too may have the pleasure of working from a remote destination …

PS: working remotely is not only limited to the school holidays!

 About Vanessa 

VanessaVanessa has over 19 years’ experience in content & document management, information management, business process management and knowledge management. During the course of her career she has assisted many organisations.

About 6 years ago Vanessa realized she needed to find a more affordable solution for South Africa, without jeopardizing functionality, this is when she discovered the M-Files solution. M-Files is a versatile platform that can be designed to fit any business from legal, insurance, Banking, manufacturing, HR and many more…

Vanessa has lead her company into the 21st century with the M-Files solution and in 2016 VM Consulting became M-Files Gold Partners and were awarded for Outstanding Achievement in Commitment to M-Files at the EMEA Partner Conference. Vanessa is passionate about the M-Files solution and bringing solutions that work to businesses within South Africa and Africa.

It’s Friday Afternoon!

It’s 4:00pm on Friday afternoon and you are finishing off admin that you just didn’t have time to get to earlier in the week.

The phone rings and it is a client who starts the conversation apologizing… You always know it is bad when they start with the apologies…. They need help and they need it now, please can we urgently send copies of all invoices, contracts and supporting commercial documents we have with them as they are going through an audit and they have lost our file.

Normally this would have been a real drag for a Friday afternoon, but we practice what we preach and all our documents are stored within the M-Files content management solution. While my client is still on the phone, I am able to locate the documents she needs, I highlight them all, right click and say send via email.

Before I put the phone down, she has all the documents she needs to satisfy the auditors and they have survive another audit. Needless to say the client was back on the phone on Monday, asking us to extend their M-Files solution to their debtors department.

 About Vanessa 

VanessaVanessa has over 19 years’ experience in content & document management, information management, business process management and knowledge management. During the course of her career she has assisted many organisations with business solutions.

About 6 years ago she realized she needed to find a more affordable solution for South Africa, without jeopardizing functionality, this is when she discovered the M-Files solution. M-Files is a versatile platform that can be designed to fit any business from legal, insurance, Banking, manufacturing, HR and many more…

Vanessa has lead her company into the 21st century with the M-Files solution and in 2016 VM Consulting became M-Files Gold Partners and were awarded for Outstanding Achievement in Commitment to M-Files at the EMEA Partner Conference.. Vanessa is passionate about the M-Files solution and bringing solutions that work to businesses within South Africa and Africa.

How do you keep Legal Organisations competitive in today’s market?

By Vanessa Miller

M-Files Solution For Legal Organisations.

Law firms are just as competitive in securing new business as an Insurance company trying to sway a client from the opposition or a financial adviser beating out the competition with promises of better investments.

How do you keep a law firm competitive in today’s market? By having the right people, agile solutions and effective processes.

The people, well that one is for you to work on, but having the right solutions and effective processes, well that is where I come in.

Having implemented solutions with some of the largest law firms in South Africa, I think I have earned a stripe or two in understanding that time is indeed money for a legal professional and being able to reuse knowledge, precedents and templates means we can do more in a day.

The biggest challenge in the legal profession is having access to the case or matter file with its relevant content. Whether it is emails, documents, evidences, agreements, contacts, or even discovery information they have gathered… Let’s not forget about the matter information, case status, approval processes for disbursements or contract reviews and possibly the billing data too….

The quicker a law firm can access this information, the quicker they can assist their clients and invoice their bills, generating incoming revenue for the firm.

VM Consulting use M-Files as a powerful platform that brings all this content and information together in a single interface, ensuring law firms run more effectively, content and information is secure and automated workflows follow the individual law firm’s proven and unique processes.

To find out more about the unique solutions VM Consulting are bringing to life using M-Files within the legal sector, email info@vmcs.co.za

 About Vanessa 

VanessaVanessa has over 19 years’ experience in content & document management, information management, business process management and knowledge management. During the course of her career she has assisted many legal firms with business solutions and in the earlier part of her career implemented the iManage and Interwoven solutions to Law Firms in South Africa.

About 6 years ago she realized she needed to find a more affordable solution for South Africa, without jeopardizing functionality, this is when she discovered the M-Files solution. M-Files is a versatile platform that can be designed to fit any business from legal, insurance, Banking, manufacturing, HR and many more…

Vanessa has lead her company into the 21st century with the M-Files solution and in 2016 VM Consulting became M-Files Gold Partners and were awarded for Outstanding Achievement in Commitment to M-Files at the EMEA Partner Conference.. Vanessa is passionate about the M-Files solution and bringing solutions that work to businesses within South Africa and Africa.

M-Files Recognized by Computer Reseller News as One of “The 20 Coolest Cloud Software Vendors of the 2017 Cloud 100”

 CRN Bestows “Coolest Cloud Vendor” Status on Leading Provider of Enterprise Content Management Solutions.

VM Consulting, an M-Files Gold partner, Distributor and Solution Provider in South Africa is pleased to announce M-Files has been named “The 20 Coolest Cloud Software Vendors of the 2017 Cloud 100”.

 Image-Press-Release-CRN-345x345DALLAS, TX – February 14, 2017: M-Files Corporation, a provider of solutions that dramatically improve how organizations manage documents and other information, today announced the company has been featured as one of “The 20 Coolest Cloud Software Vendors Of The 2017 Cloud 100” by Computer Reseller News (CRN).

Introduced seven years ago, CRN’s 100 Coolest Cloud Computing Vendors list serves as a comprehensive guide designed to help solution providers navigate the world of cloud technology. CRN notes that “Cloud software is the fuel that powers businesses and their employees to get work done.” The channel-focused publication evaluated a wide array of cloud vendors and stated, “Some are cool because of their leading-edge products while others are cool through their ability to broaden the adoption of cloud software.”

“We’re honored that CRN has highlighted M-Files as a ‘cool’ cloud software vendor that caught its attention for 2017,” said Scott Erickson, senior vice president of channel sales at M-Files Corporation. “We’re committed to making it easy for our customers to leverage the cloud to vastly improve the way they manage their important business information and processes, and in addition to our fast growth, CRN’s recognition is another indicator that we’re succeeding in delivering on that commitment.”

 About M-Files Corporation
M-Files enterprise information management (EIM) solutions eliminate information silos and provide quick and easy access to the right content from any core business system and device. M-Files achieves higher levels of user adoption resulting in faster ROI with a uniquely intuitive approach to EIM and enterprise content management (ECM) that is based on managing information by “what” it is versus “where” it’s stored. With flexible on-premises, cloud and hybrid deployment options, M-Files places the power of EIM in the hands of the business user and reduces demands on IT by enabling those closest to the business need to access and control content based on their requirements. Thousands of organizations in over 100 countries use the M-Files EIM system as a single platform for managing front office and back office business operations, which improves productivity and quality while ensuring compliance with industry regulations and standards, including for companies such as SAS, Elekta and NBC Universal. For more information, visit www.m-files.com.

 M-Files is a registered trademark of M-Files Corporation. All other registered trademarks belong to their respective owners.

M-Box – A New Cloud Solution for South Africa.

M-Box Mailchimp

Vanessa and the team from VM Consulting are super excited to announce a new product offering – M-Box, which is going to take the document, content, information and workflow world by storm.

M-Box for Business is a number of business applications the team from VM Consulting have designed, based on our years of experience, sitting on top of the award winning M-Files Platform.

These applications are built to assist :

  • Insurance Policy Management

    • Store all Client, Policy and Claim information within M-Box.
    • Store all Policy and Claims documents.
  • Legal Case Management

    • Store all Client, Case and Contact information within M-Box.
    • Store all case and matter documents.
  • Small Business Document Management

    • Store all Client, Supplier and Contact information within M-Box.
    • Store all Debtors, Creditors and Project information.
  • Contract Management

    • Store all Client, Supplier and contract information within M-Box
    • Store all contract related documents.
    • Manage the lifecycle of a contract from drafting to authorised, as well as renewals and terminations.
  • SOP Document Control and Compliance
    • Store all Company Control documents, from Policies, Procedures, SOP’s, Working Instructions and templates within M-Box.
    • Manage the lifecycle of a control document.
  • Incident Management

    • Store all information pertaining to an incident within M-Box
    • Store all SHEQ / NCR incidents and documents.
    • Manage the investigation of an incident.
  • Project Management

    • Store all Client, Project and contact information within M-Box.
    • Store all Project Documents.
  • Employee Management

    • Store all Employee and Employee Relations information within M-Box.
    • Store all Employee related documents.

What makes M-Box different to another document management solution?

  • A true cloud offering

    • It is completely Cloud based with multiple levels of redundancy in place.
  • Cost effective solution

  • POPI Compliant

    • A solution hosted in South Africa.
    • All data and information is held in a highly secure environment meeting all compliance requirements.
  • Pre-built Solutions

    • Reducing the implementation and design costs.
    • Based on years of experience and best business practices.

Take a look at M-Box’s website www.m-box.co.za. for more information.

If there are any questions, please feel free to

Contacts us

We are here to support you on this exciting new adventure in the business solutions world.

With M-Files Mobile App, signing a document is so simple.

Do you have a contract that needs signing, but you are not in the office?
With M-Files Mobile App, signing a document is so simple.

  1. Open the generated PDF document via your mobile phone.
  2. Sign and save your signature.
M-Files Mobile signature is perfect for scenarios such as: Employee contract signing, Vendor Contract Signing, Leases, Credit Applications and many more.
For more information on signing from a mobile device and how to ensure compliance when doing so, please give us a call.

SO SIMPLE WITH M-FILES!

Please contact us with any questions.


M-Files Named the Only Visionary in Gartner’s 2016 Magic Quadrant for Enterprise Content Management

VM Consulting, an M-Files Gold partner is pleased to announce M-Files has been named the only VISIONARY in Gartner’s 2016 Magic Quadrant for Enterprise Content Management.

DALLAS, TX, November 2, 2016:

gartner-m-filesM-Files Corporation, a provider of solutions that dramatically improve how businesses manage documents and other information, today announced the company has been recognized as the only vendor to appear in the Visionaries quadrant in Gartner, Inc.’s 2016 Magic Quadrant for Enterprise Content Management1.

According to Gartner’s 2016 Magic Quadrant for Enterprise Content Management, “The dynamics of the global ECM market are changing. As a practice, ECM is evolving into a strategic framework for services that target specific use cases and audiences… Gartner has responded to these new dynamics by refining its definition of ECM to emphasize a more flexible approach and by stiffening the criteria that determine whether vendors qualify for inclusion in this Magic Quadrant.”2

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M-Files unveils search usability and mobile app improvements in 2015.3.

VM Consulting, an M-Files Gold partner is pleased to announce the immediate availability of M-Files 2015.3. M-Files unveils search, usability and mobile app improvements in the latest release of Information Management Solution. M-Files released the following press statement on the 20 October, 2016  :

DALLAS, TX, October 20, 2016: M-Files Corporation, a provider of solutions that leverage a unique metadata-based approach to dramatically improve how businesses manage documents and other information, today announced the immediate availability of M-Files 2015.3.

M-Files 2015.3 offers a variety of new search features and enhancements to increase performance, productivity and efficiency. Users can now conduct searches across multiple M-Files vaults, and M Files 2015.3 also provides easier refinement of searches with search facets. In addition, the latest edition of M Files includes multiple metadata card configurability enhancements as well as usability improvements.

M-Files 2015.3 also features the ability to add hand-written signatures to PDF documents from the M-Files mobile app for iOS and Android. Adding and viewing annotations and redlining is also now supported in the iOS mobile app, which is an efficient and visual way to comment and provide input on co-authored documents while keeping the original document intact.

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