The phone rings and it is a client who starts the conversation apologizing… You always know it is bad when they start with the apologies…. They need help and they need it now, please can we urgently send copies of all invoices, contracts and supporting commercial documents we have with them as they are going through an audit and they have lost our file.
Normally this would have been a real drag for a Friday afternoon, but we practice what we preach and all our documents are stored within the M-Files content management solution. While my client is still on the phone, I am able to locate the documents she needs, I highlight them all, right click and say send via email.
Before I put the phone down, she has all the documents she needs to satisfy the auditors and they have survive another audit. Needless to say the client was back on the phone on Monday, asking us to extend their M-Files solution to their debtors department.
Vanessa has over 19 years’ experience in content & document management, information management, business process management and knowledge management. During the course of her career she has assisted many organisations with business solutions.
About 6 years ago she realized she needed to find a more affordable solution for South Africa, without jeopardizing functionality, this is when she discovered the M-Files solution. M-Files is a versatile platform that can be designed to fit any business from legal, insurance, Banking, manufacturing, HR and many more…
Vanessa has lead her company into the 21st century with the M-Files solution and in 2016 VM Consulting became M-Files Gold Partners and were awarded for Outstanding Achievement in Commitment to M-Files at the EMEA Partner Conference.. Vanessa is passionate about the M-Files solution and bringing solutions that work to businesses within South Africa and Africa.