By Vanessa Miller
Last week Durban was hit by the worst rain and flooding in over 20 years. The damage to property, households and even vehicles was extensive, with many families still coming to terms with the fact their family homes have been totally demolished and they have to start from scratch.
In all the horror of the past couple of days, one thing stood out for me…The sheer fact that the Durban and South African community came together to help. Neighbours were helping neighbours… Strangers were helping strangers… In all the turmoil, Durban was at peace with itself.
I too was a victim, on a very minor level compared to others. A couple of boundary walls took a wobble, and some flooding in our outside room, saw us have a visit from an Insurance Assessor this weekend. I was expecting a tall well – built man, with muscles to come and inspect my property, and was pleasantly surprised to have a short, friendly lady arrive at our front door… She was absolutely super, chatting as she went, taking the necessary measurements and assessing the damage. She had left her family in Joburg shortly after the Durban floods had hit, and headed down to Durban to help her fellow assessors, who knew that trying to cope with all the assessments was a task beyond their control.
Processing of the claims is now in the hands of the insurance companies, and they have a mammoth task on their hands.
I chatted to one of my Insurance clients Kayser Baird Insurance Brokers this morning, and they mentioned they had processed their largest weekly volume of claims ever last week.
Kayser Baird has been an M-Files user for a number of years and this enables them to manage an unexpected volume of claims with a high degree of control, without compromising on service levels or time allocated to individual claims. Their customers are kept updated with progress on their claims and the claims handling staff are able to stay in touch with individual claims despite the high volumes, because of the advanced workflow and diary system delivered by the M-Files solution.
The team from VM Consulting implemented the M-files solution with Kayser Baird over 4 years ago. M-Files has become fully entrenched in their business, managing every aspect of the insurance life cycle from quoting new clients to processing claims and everything in between. M-Files enables Kayser Baird to operate in an almost paperless environments, as well as manage processes and workflows for dozens of business and client processes. M-Files has enabled Kayser Baird to increase its competitive edge in a highly competitive industry.
To all my fellow Durbanites, the rain may have hit us hard, but our spirit is strong.
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