Employees are the HR departments customers
Digital transformation is very much alive and kicking in many organisations, but one thing that seems to strike me in these conversations is why HR departments always seem to be forgotten about.
HR is a whirlpool of documents, processes, information and people. The perfect area for technology solutions to assist in so many ways. But because HR Departments are seen as non-revenue generating, non-customer facing departments, they are often given the short end of the stick and forgotten about.
But let’s face it, HR does impact the bottom line, they do impact business growth and revenue and they do have customers – your employees.
Employees are a crucial aspect of any business and ensuring their information and documents ‘about them’ are stored correctly, should be an HR department key focus. HR-related processes that are automated and streamlined benefit the HR Customers – your employees.
Where to start…
- Partner with a trusted technology company.
- A partner that has experience working with HR departments on their digital transformation journeys.
- Plan your road map together.
- Not everything needs to be implemented at the same time.
- Implement a document management solution and not a document repository.
- This will become the foundation of everything else moving forward.
- Integration is key.
- Nobody wants to double-capture anything and your HR admin system should be your master employee data source.
Once the above is in place the fun stuff can start.
- Digital signatures.
- Document templates.
- Process Automation.
- eForms.
- Document Collaboration and Document Sharing.
- Learning Management and Training Management.
- Bringing HR closer to Business.
The list is endless.